Logging In

This page covers how to sign in to SecurityTrax, what you'll see on the login screen, and how to recover if something goes wrong. Everyone with a SecurityTrax account uses the same login flow — there's no separate admin entry point.

Before you start

You'll need two things:

• Your SecurityTrax URL. This is a company-specific web address that includes your company's profile name, for example https://portal.securitytrax.com/acme. Your account manager or your company's SecurityTrax administrator provides this the first time you're set up. Bookmark it.
• Your credentials. Either a username and password that your administrator created for you, or — if your company uses single sign-on (SSO) — your normal corporate login.

Log in with a username and password

1. Open your SecurityTrax URL in a web browser. You'll land on the Log In screen.

2. Fill in the form:

   Field	Required?	Type	Validation	Notes
   Username	Yes	Text	Cannot be blank	Auto-focuses when the page loads. Case-sensitive.
   Password	Yes	Password	Cannot be blank	Use the eye icon on the right of the field to toggle visibility while you type.

3. Click Log In.

4. On success you're taken to your home page — usually the Home dashboard, or to whichever page you were trying to reach before you were asked to sign in.

Note. The login form does not have a "Remember me" checkbox. Your session lasts until you log out, close the browser, or your company's session timeout is reached.

Sign in with single sign-on (SSO)

If your company has configured one or more identity providers (Okta, Azure AD, Google Workspace, etc.), you'll see an OR divider below the password field with one or more Sign in with <provider> buttons.

1. Click the button that matches your corporate identity provider.
2. Complete your normal corporate login (and any multi-factor step your company enforces).
3. You're redirected back to SecurityTrax and signed in automatically.

Tip. If your company uses SSO, you don't need to remember a separate SecurityTrax password — your identity provider handles authentication. Leave the username/password fields blank and click the SSO button instead.

If you don't see an SSO button, your company isn't using SSO; use the username and password flow above.

SecurityTrax links

At the bottom of the login screen — below the Log In button, and below the SSO buttons if your company uses single sign-on — there's a row of links to public SecurityTrax resources:

You don't need to be signed in to use them, and they're the same for every company. Each one opens in a new browser tab — marked with a small external-link icon — so you won't lose the login screen.

Troubleshooting

"These credentials do not match our records."

The username or password you entered is incorrect. Check for typos, verify the caps lock key, and try again. If you're certain the password is right but it still fails, your administrator may have reset it — contact them.

"Your account has been locked."

After 6 failed login attempts for the same username within 30 minutes, SecurityTrax locks that account for 30 minutes. The login screen says the account is locked (not that the password is wrong) and shows how long to wait when that remaining time is known.

What to do:

1. Wait until the lock expires, then try again with the correct password.
2. Or ask your administrator to open your user record → Login Activity and click Release Login Lock. After they release it, you can sign in immediately.

Heads up. The lock is per username, not per browser. Logging in from a different device or incognito window won't bypass it. If nobody releases the lock, the next attempt after 30 minutes can lock the account again while those failed attempts are still inside the 30-minute window — your administrator can clear that by releasing the lock.

"You must change your password before you can access SecurityTrax."

Your administrator has flagged your account with a forced password change — this happens after a password reset, on first login, or on a periodic expiration schedule. When you see this message:

1. You're automatically redirected to the Change password screen.
2. Enter your current password and a new one.
3. Save. You're returned to SecurityTrax, now signed in.

This prompt does not apply to users who sign in via SSO — your identity provider controls the password lifecycle in that case.

"I forgot my password."

There is no self-service password reset link on the login page today. To get a new password, contact your administrator (or SecurityTrax support if you are the administrator). They can issue a new password and mark your account for a forced change on next login so you can set your own.

Warning. Never share your SecurityTrax password with anyone — not even SecurityTrax support. Support staff will reset your password directly rather than ask for it.

"I'm not sure what my SecurityTrax URL is."

Your SecurityTrax URL is unique to your company. If you can't find it:

• Check your welcome email from SecurityTrax.
• Ask your company's SecurityTrax administrator.
• If your company uses SSO, check your identity provider's app catalog — SecurityTrax is usually listed there.

Related

• Welcome to SecurityTrax — what's inside SecurityTrax once you're signed in.
• Getting Around — the top navigation, user menu, and command palette.
• Customer List — the main customer screen and how to find records.
• Users — administrators can review login activity and release a lock.